Dream Factory by TruBridge Ideas Portal
Please make MyCPSI searchable by application support group. The application support groups for external users should match the applicaiton support group list for cpsi employees.
I opened a ticket with CPSI as I was often not able to find my tickets by searching using the application support group (ticket 9845117) Per CPSI rep, "We reduced the amount of categories that the user can select, as sites were complaining about having too many categories to look through when creating situations. We still have the categories on our side, but I guess clinical mgmt decided to remove EFORMS from the list. You can ask rep to change to a category that you can filter, or request that they add EFORMS as an option in myCPSI, but it will be best to search by category instead of subcategory."
Additionally, the application support group should display in the header for the ticket, next to the "general" and then we should be able to search by that application support to find what we are looking for .
This is kind of related, but it I found it so tedious to see all the application support groups and sub-groups available (let alone pick the correct one) that I scrapped their HTML and placed those groups in a Google Sheets that I can easily search (Ctrl + F). It makes filling out new SITs easier and quicker.