Allow A/R History Encounters To Be Viewable in Web Client Charts Navigation

Issue: When a patient encounter is moved to A/R History, it can only be accessed from System Menu and cannot be accessed through Web Client (or Thrive UX) Charts navigation options including Whiteboard List and Search by Name. It does not display in Visit History or the Encounter History card in Patient Data Console, so it is not apparent to clinical staff that a previous encounter exists. If there is an active encounter on the patient's profile, documents from the A/R History encounter can be viewed from Clinical History. However, if there are no active encounters on the profile, one must be created or the A/R History encounter must be restored.

Need/Request: Allow A/R History encounters to be viewable in the Web Client Charts navigation or at least provide an indicator of some kind that the encounter exists and where they can view important data from that encounter (Clinical History on an active encounter, go to System Menu, etc.)

Use Case: An unresponsive patient is brought to the ER at 3am with no family, and the patient very rarely goes to the doctor. The nurse is depending on the EHR to quickly and efficiently provide an accurate history of the patient. However, if it has been five years or more (depending on when the facility's encounters are set to move to A/R History), the Visit History and Encounter History card in PDC will be blank. This poses a patient safety concern where a facility would fail to provide the best possible care to the patient as there is no indicator that this previous encounter exists.