SAFER - Modify feature that when a Chart Alert result is acknowledged it ack the Provider HS Alert

SAFER Test Results Reporting and Follow-up 2.12 - Results notifications remain in clinician inboxes until a clinician action occurs to address them.

We find risk of failure with the way the current process is set up. When a staff member is in Chart Alerts and sees results, if they accidently acknowledge the result, it removes it from the provider's home screen result folder. I think we should consider how to prevent this from happening outside of training staff not to do that. Could a rule be in place that won't allow a 5 digit UBL acknowledging the result in Chart Alerts to clear a providers HS Alert? We do find times when we want the 5 digit UBL to be able to clear these alerts - an in clinic test resulted and reviewed by the provider during the visit still results to the providers HS. We currently have the staff acknowledge them in chart alerts to remove them from the providers HS folder. Maybe some additional work could put these results in their own folder and the provider may or may not subscribe to it. Maybe there should be modifications to the TB notifications that staff and providers acknowledge results here and not in a chart alert or HS folder alert at all. Short request is to have a team and user group discuss the possibilities.