The automated email updates are one of the most useful tools to track the progress of our tickets and nothing brings more joy than seeing our issue resolved and the ticket closed. However, when we receive an update that says "Situation Status Changed", there is no way for us to see what the change was. Some of our tickets are from months back and we would have to search the date from when we opened the ticket to see the status update. It would be great if Status was added to either the ticket's header where all the other ticket information is displayed, or in the automated email update that would say "Situation Status Changed to: ________".