Dream Factory by TruBridge Ideas Portal
With the update for bulk renewal, on the initial Prescription Entry page, the button "Renew" automatically sends with same sig, number of pills and refills and same pharmacy.
However, if you double click on the med, the "Renew" button now takes you to an edit screen for the med.
It is confusing now with the button called "Renew" meaning two different things in the same application.
It is also a problem when I am doing controlled meds and accidentally hit Renew on the 1st screen but then need to delete the rx because I need to post-date the fill date on the controlled me.
This is frustrating and I find that in the middle of my flow, it is requiring a moment to stop and think which screen I am in to know what the Renew button will do...
Suggestion: Rename the button on the initial screen to say something like "Send" so it is clear that you are sending those Rx's at that time.
I think Send or Send Now could be used for the bulk renew. And then renew could be on the next screen after you hit review or double click. Renew Now would be fine as well. Just something to differentiate the two.
I think anything that says Renew is confusing because if you click on the medicine and hit renew, you have the option to change pharmacies etc.
If you have to keep renew, I’d change it to Renew Now. But I don’t like that idea.
Thank you for the feedback, I would love any thoughts around what you think would make the most sense? I feel like we need tokeep the intent of the renew action, would something like 'auto renew' be better verbiage?
Agreed. There are 2 “Renew” buttons that do 2 different things.
Renaming the “renew” button that sends the selected script immediately should be labeled “send” or “send now”. Anything that suggests the script will be sent immediately without further review or change.