Dream Factory by TruBridge Ideas Portal
In the lab results application of Thrive Web Client there is an acknowledgement button, there needs to be a way to view a report or hover or click on the labs to see when (date and time stamp) they were acknowledged and by who. For instance, if a provider "acknowledges" the results, there should be a way to go see that information. In our old EHR (Centriq) we had an incident where the provider had seen the results, acknowledged them, but did not treat the patient, even though they knew the results. We were able to go in, click on the result, and it showed that the provider had seen and acknowledged the results. We need a way to go in and prove when a provider or nurse or other staff member acknowledges results. Also, un-acknowledged results should be highlighted in a color. And once they have been acknowledged, they will no longer be highlighted. Then the next time you go in and there are new results, only the new results will be highlighted again, drawing your attention to those new results, and then when you acknowledge them, again, the highlighted color will go away. It helps you identify which labs you have already seen and which ones you haven't.
When CMS comes in the facility, they first thing they will ask is show me that the provider acknowledged the lab test results (loop closure). From my experience, I don't think the alert audit report is detailed enough. I know healthland had a report that showed each test that was acknowledged, but the inspectors did not really like it. They really want to see the time date stamp when you hover over the test or on the PDF report. They will probably write us up not being able to produce a report or show the time date stamp for a test(s). We know that the providers have to acknowledge the labs, but you are missing the whole purpose of the acknowledgement button if we cannot see when it was acknowledged.
I see that you are asking to see this information directly from the Lab Results application and are asking for additional functionality.
I wanted to make sure you were aware of the Alert Audit Report available from Report Dashboard that shows acknowledged alerts. It can be delimited to a single encounter and date range. This report would meet the immediate need of seeing when an alert was acknowledged.