Dream Factory by TruBridge Ideas Portal
when we schedule a MRI we have it create a account number. However it does not replace the 99999 provider that is a place holder in CPSI patient registration with the actual provider that is entered in scheduler. This causes the scheduler to then have to log into CPSI Patient accounting, find the patient encounter and manually put in the ordering provider. Because this is a manual process, it can get missed. Then when the patient arrives for their MRI, if the clerk doesn't catch that the 99999 provider is still there, it will cross into our PACS with the wrong provider and this can cause problems with the provider not getting the report autofaxed to them. The developers need to make it so when we enter the provider number in scheduling that it sends that provider to the account number that is created.
This again has reared its ugly head in our facility. Along with the issue of insurance information not pulling from registration and showing in patient scheduling. In talking with support about this, the tech said that the reason that the 99999 provider wasn't replaced with the actually ordering provider that we have to enter in Patient Scheduling/Patient Connect is because "it isn't assumed that they will be the ones who are ordering the procedure/test" This is ludicrous! Of course the ordering provider is the one who is ordering that test for that patient! That is why we are putting it on the schedule! We have an order from that provider for that patient! There is absolutey no reason that the developer cannot write into the coding an If/then statement to replace the 99999 in the provider field with the ordering provider number that is in the patient scheduling field! Please escalate this