Dream Factory by TruBridge Ideas Portal
We spend a lot of time removing X1 frequency charges that were not administered because it automatically pulls in a 1st time qty and that is a charging field. It would be nice if we could disable that feature so our claims are clean.
We have struggled with this issue for years and were told that they were working on a button with functionality to turn this off BUT then it didn't get programmed so they removed it. Our facility too spends so much wasted time correcting bills for a functionality that is unnecessary and should have an "off switch". Please, please fix this!
YES!!! I agree!!! I complained about this and was told that was just the functionality of it and that pharmacy would have to remove it at the time of order verification and that's unacceptable! How could it be deemed best practice to charge when a x1 medication is ordered instead of when the medication is actually documented on?!?! I understand that if the order is placed on an visit of a patient and that patient is in a room on a nurses station that is set up for Charge Upon Administration then it won't charge until administered BUT we put orders in on preadmit accounts ALL the time and those patients are not "in a room" yet since they aren't here yet so it charges at the time we place the order which could potentially be way ahead of their actual arrival and then the patient is put in a room at a nurses station later on and maybe they never even get the medication so it should NEVER be charged at the time of order entry, that makes NO sense!!