Dream Factory by TruBridge Ideas Portal
Because Nurses are now using the Tracking Board as a replacement for the CW4 My Patients tab, they expect notifications to work like the status alert icons did. In CW4 those alerts would drop off after 12 hours even when not acknowledged. Now in the Tracking Board, they NEVER fall off if not acknowledged. We have patients in house for up to a year and when Nurses see ~50 "New" lab results (with no way to know WHEN that lab resulted without opening each and every lab notification) they quickly decide they can't use the alerts at all.
One solution would be to make all the notifications drop off after 12 hours. Another would be to at least display the date/time of each item in the notification panel and sort them with most recent at the top of each section.
This is a good idea for the med reassessment icon as well since we seem to have a problem with inpatient nurses not wanting to address a reassessment when the medication was administered in the ER or PACU prior to admission into the hospital.
Yes!!! Exactly this!!! We have an intermediate hallway and every single one of them have notifications permanently listed because nobody wants to "address" 100 lab results from 3 years ago!!!