Dream Factory by TruBridge Ideas Portal
Now that Secure Texts are being removed from Communication Center, there needs to be something to replace that functionality. Our providers send secure texts to their patients all the time from Communication Center. Most often to let patients know they received and reviewed test results. As an alternative, providers can send secure messages to their patients via the "Communication" application within the patient chart. The message goes to the MCC patient portal account. The problem with that is the only way a patient will get the message is when they log into their portal, which isn't going to be a regular action. Patients enrolled on MCC enter information on their account such as their phone number and email. The functionality of secure messages needs to be expanded so when a provider sends one, the patient can receive some sort of notification, otherwise patients and their families are clueless to the fact they have a message waiting. The notification via text or email can be worded like, "Your medical provider has sent you a secure message. Please log into My Care Corner to review."
The functionality also needs to be expanded to nursing staff as often it's the providers' MA that is sending messages or replying to patients for the provider.
Email notifications might be okay for some people, but how often do you hear people say they never look at their email? I know that for me personally, I spend all day at work on a computer...the LAST thing I'm going to do when I get home is look at my personal email which is probably 95% or more marketing! The only time I go into my personal email is if I'm expecting or sending something.
These days, almost everyone carries a smartphone with them all the time. Receiving a text message for a secure message on MCC would be a much more dependable way to reach patients. As I mentioned in the idea, the text could be a simple message just notifying the patient they have a message from their provider waiting on MCC.
Release Note Identifier(s): EVI-123809
Release Note Type(s): Fix
Release Note Summary: MyCareCorner Release Notes (October 2024 Release)
Release Note:
We want to let you know that MyCareCorner will be upgraded automatically on October 9th, 2024. The update will start at approximately 3:30am CT Wednesday, 10/9/2024, and could take until 9:00am CT Wednesday, 10/9/2024 to complete. During these times, patients accessing MyCareCorner can expect slowness, site interruptions, and/or intermittent outages. These updates require no action on your part.
The update contains the following changes:
Secure Messaging Notifications: Email notifications will now be sent to patients automatically when a new secure message is available. A patient has the option to unsubscribe from these messages in Communication Center > Notifications within their MCC Account.
I just read the MCC updates coming on 10/9 and there will be an automatic notification sent to the patient when they have a new portal message. They can opt out.