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Dream Factory by TruBridge Ideas Portal
Categories AR | Revenue Cycle
Created by DeeAnn Wells
Created on Sep 30, 2024

We need the ability to leave something with insurance instead of triggering a statement or the secondary insurance when posting payments.

If the insurance denies for a workable reason, we need the ability to leave it with that insurance FROM THE RECEIPTING SCREENS. Sending it to the patient when they shouldn't get a bill, or the secondary before it is ready is not helpful. It will not fall on the right ATB list, if at all> This creates unnecessary extra work, extra costs, delays and/or patient upset.

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