Scheduling from communications

I get oodles of communications from many different people for many different reasons and currently I have to take a screen shot or write all the information down from the communication to be able to call and schedule a patient. I would love to be able to click a button and it would copy the patient info and if I could select information from the communication to input into the scheduler. and then once the appointment is made for it to then insert the appt date/time and location back into the communication to in return send back to the sender.