Support Situations > TruBridge employee read all actions before responding

It would be super helpful for your customers/clients if the TruBridge employee who is about to reply to a Situation would read all the Actions that have occurred before they are getting involved or refresh their memory by rereading these Actions if they are coming back to a Situation after a period of time because I am soooooooo tired/aggravated/annoyed with having to RETYPE what I have already typed up above in the previous Actions because the employee asks me a question that I already answered previously or ask me a question that I clearly stated in the very first opening of the Situation so this wastes your employees time and your customer/clients time because instead of already understanding what we are needing and just getting the answer or fixing it they are asking completely unnecessary questions that I then have to retype the information again and again and again to them and then wait for their next reply. This seems to be happening A LOT more often lately and I'm not sure what the change has been in TruBridge support but it is noticeable. Or if the TruBridge employee view of the Situations is completely different than the customers then that needs to be fixed because I can see every single Action that has happened just in a line and see everything that has been said and if they can't see all these Actions then they need to be able to see them. Something needs fixed.