Dream Factory by TruBridge Ideas Portal
Currently Future Orders can only be released for one physicians. It is common that another provider will order a test, or an add-on test. Or a physician retires and the orders are good for a year, the new provider would like to add a test, but they cannot be released to the same account number. You can currently add orders from multiple physicians when lab places orders.
Future Orders needs to allow more than 1 provider to enter orders to an account
Patients that have multiple future orders from different providers requires staff to create an account for each provider that has a future order. This is so that providers can receive an alert when the order is completed and ordering provider is name is on the results. Ancillary can manually enter in a different provider's order via Department Order Entry Screen. They can change the ordering provider to the other one; however, the other provider will get notification in their task to sign off on order. This is not the same as releasing another providers future order. Currently no one can release another providers order after another provider's future orders have been released. This results in registration of multiple same day accounts and each will have charges, orders, and results.
This also requires a lot of time for Revenue Cycle and Medical Records to clean up and correct. Insurance payers typically require same day Hospital Outpatient Services are billed on one account. If the accounts are not combined or one gets missed, billing team is looking at rebill, fighting denials/appeals, and/or have to write-off. Staff have to run a readmissions report to find same dates of service accounts. Review each account account detail, order, and results, to verify that the accounts are truly same day. Manually Transfer Charges all OP same day charges to one account. There is not way of "merging clinical EHR Chart". Medical Records will typically download/print orders and results then upload/scan from all into the one account. Code the account. The left over same day accounts are out there as duplicates and can no longer be used. So staff have to make sure that they remove insurances off and make sure AR balance so it can purge to clinical history.