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Categories Order Management
Created by Kim M Carr
Created on Dec 8, 2024

Need notification if Orders resulted, but no result delivery setup on provider

Since the system does not allow us to PREVENT staff from entering providers into a table, we need a fail safe in the system that will NOTIFY someone/somehow that a test was resulted, but that result delivery is NOT set up on the physician. This is a patient safety issue that keep reoccuring. This is from a situation opened regarding this in 2022:

Message:
Called Kim, we discussed scenario at site. Outside physician IS set in Phy tblbut no set up for report dist. Neither Registration nor lab would know if anything set in table unless they checked to verify. Results did not go anywhere and lab was not aware they were never sent. If no set up in Phy Tbl then report would not go anywhere and lab would not know to manually fax it out.Pt came in 1 year ago for labs and did NOT go back to phy until 1 year later and now phy asking for results but will have labs redrawn and patient wants money back for testing. Site is requesting enhancement for when >>>>


Action Number: 15Created Date: 2022-08-17 14:41:00Display Name: Racheal ChambleeMessage:
Cont from last>>> when nothing set up at all in Phy Table pg3 for report distribution that results would auto print to lab. Site mentioned this is how Radiology knows report did not send. Mail to manager about enhancement request.


Action Number: 16Created Date: 2022-09-01 11:14:00Display Name: Jennifer TidwellMessage:
TIF-1539 created. As with all enhancement requests, we cannot guarantee when of if the request will be approved by development. Closing situation

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  • Tara Elliott
    Reply
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    Dec 17, 2024

    I would also add like to add to this on MR Notes documents should be able to map what Note titles go to what fax box. Example our ortho clinic is required to send their consultation note back to the referring provider for all medicaid patients with the way the system is programmed I had to give the ortho clinic access to the HIM group so they can confirm if the patients note sent successfully. There needs to be a better way to track confirmations.

  • Cassi Loutzenhiser
    Reply
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    Dec 10, 2024

    YES!!! This is a MAJOR patient safety issue!!!!!