We don't even have a time out set and randomly throughout the day it just signs me out and I'm back on the main login page again. I haven't been able to find the cause of getting signed out at all since we don't have an auto sign out it should keep me logged in all the time but it doesn't. I'll have 3 tabs open and lock my windows screen and go do stuff and when I come back all 3 tabs are logged out all the way to the beginning login screen again. Only happens on Web Client for me.
Using Imprivata to autofill username and password, when it times out due to inactivity, it gives you the option to sign out or resume. If you select resume, it will act like it is logging you back in, but then it gives you a screen message to contact system administrator for password reset. If you select sign out it will auto fill your login information and sign you back in to TWC, but takes you back to the Home page/Task screen.
Can you elaborate on where you are in the system when it does not log you back to the page you were on? I have tested with the auto time out and with locking manually. When entering my password, I am taken back to the screen I was on even if a dialogue window was open.
Our experience is when timed out and "Resume" is selected, we are taken to the screen that was open when timed out.
We don't even have a time out set and randomly throughout the day it just signs me out and I'm back on the main login page again. I haven't been able to find the cause of getting signed out at all since we don't have an auto sign out it should keep me logged in all the time but it doesn't. I'll have 3 tabs open and lock my windows screen and go do stuff and when I come back all 3 tabs are logged out all the way to the beginning login screen again. Only happens on Web Client for me.
Using Imprivata to autofill username and password, when it times out due to inactivity, it gives you the option to sign out or resume. If you select resume, it will act like it is logging you back in, but then it gives you a screen message to contact system administrator for password reset. If you select sign out it will auto fill your login information and sign you back in to TWC, but takes you back to the Home page/Task screen.
Can you elaborate on where you are in the system when it does not log you back to the page you were on? I have tested with the auto time out and with locking manually. When entering my password, I am taken back to the screen I was on even if a dialogue window was open.