STATEMENT BREAKDOWN VS PAYMENT CENTER THROUGH PATIENT PORTAL

THE STATEMENTS THAT ARE BEING SENT OUT NEED TO BE UPDATED.

EXAMPLE VERBAGE: PLEASE DISREGAURD IF YOU HAVE MADE A PAYMENT SINCE 01/01/01 WHEN STATEMENT WAS GENERATED.

EXAMPLE STATEMENT BREAKDOWN: (LIKE ACCT DETAIL BUT NOT SO MUCH DETAIL)

VISTI/ACCT#

DOS PAYMENT IF THEY MADE ANY (COPAY, DEDUCTIBLE, OR PROMPT PAYMENT)

AMOUNT STILL OWED WHY? BALANCE BILLED FOR NON-PAYMENT OR ADDITIONAL CHARGES

THEY WANT TO KNOW WHY THE BALANCE IS WHAT IT IS.

IS THIS STILL PENDING INSURANCE PAYMENT

IS THIS AMOUNT FOR COPAYMENT OR DEDUCTIBLE NOT PAID AT TIME OF SERVICE

SOMETHING THAT MIGHT HELP MATCH STATEMENTS TO EOB IN A WAY IF THAT IS POSSIBLE.

SAME THING IN PAYMENT PORTAL. WHEN YOU GO TO MAKE A PAYMENT RIGHT NOW IT WILL LET YOU PAY ON ACCTS THAT STILL HAVEN’T PROCESS THE INSURANCE. I'V HAD SEVERAL PEOPLE CALL THE BUSINESS OFFICE BECAUSE THEY SEE THEY HAVE A BALANCE ON PAYMENT CENTER AND INSURANCE PAYMENT IS STILL PENDING.