TruBridge Client Center Support categories make sense or be clearer

We need the TruBridge Client Center Support page Create New Situation "categories" to be easier to understand or we need more options or something. I've taken to ctrl+F through the pdf of TruBridge Client Center Support User Guide to attempt to find the right category but still not able to find some of the most common categories like "Report Dashboard" I can't find that category to save my life, it's not anywhere in that User Guide at all so no idea how to get my questions to the right group so I'm always opening Sits and appologizing cause I KNOW it's getting opened to the wrong people but I have no idea how to get my questions to the right people.