Dream Factory by TruBridge Ideas Portal
It would be beneficial to have a way for users to reset forgotten passwords without the need for IT intervention. Forgot Password? Then an email or SMS to verify identity and password reset. You could also offer MFA as an option as well.
4/22/25 update:
The ability to reset passwords in TWC will be available in the 22.01.00 release. Thanks for everyone's feedback!
Love it!
I agree this is a great step but I'd really love to have Azure/AD integration.
I'm not in love with the idea of users being able to update and change their own email address either. It may be faster to onboard for inital setup, but I feel like it's something that should be set to a business email account as part of user setup. Some users may have shared mailboxes that could lead to a security compromise if they enter the wrong email address.
Would have loved to see this integrate with Azure, but this is a big step in the right direction.
Love it!
We need this so much!
Ability to reset passwords in TWC will be available in the 22.01.00 release. Thanks for everyone's feedback!
Glad to hear the news. I would like to use SAML with our Azure.
Current plans for the SSO solution being developed include the ability for this to be handled within your identity provider such as Microsoft Entra ID (previously known as Microsoft Active Directory). If you are attending our upcoming National Client Conference, come over to the Dream Factory in the HUB and chat with Jason Harmon for questions or to share your feedback.
Dear Trubridge,
Are you actively engaging with these comments? Could we possibly receive a more comprehensive update on the status of these ideas? We're eagerly awaiting to see the direction you take with them. Despite hearing that Dream Factory is the optimal platform for our ideas, it appears that even some of the most well-received suggestions are not gaining traction. Several highly popular concepts have been languishing on Dream Factory for over a year without significant progress being evident to your customers. This stagnation is eroding our confidence and belief that our opinions and ideas hold weight.
170 votes, 7 comments, and it's "open to comment." This is why we say the Dream Factory is where "dreams go to die." If this isn't enough customer feedback, then truly what does it take?
one of our surgeons just asked me about this today. The physicians struggle with passwords because they have so many to enter within other systems. They start earlier than our IT department. So the need for a password reset is a frustrating experience. other EHR systems allow them to reset their own passwords with an MFA application and/or security questions.
All nursing staff in our facility can reset passwords for any user. It has been a lifesaver.
We spend a ton of time and money resetting passwords.
+1 on LDAP.
This would save IT a tone of time. and we enter the users email in security.
With AD / LDAP Azure integration it could leverage your enterprises MFA self reset , Integrations with Active directory is becoming ubiquitous in the industry but CPSI has not adopted it.
I see this option is in The Web Client, but it directs to your administrator. Making this able to work without IT intervention would be awesome! Adding this function into TUX as well would be great.