Would like to view the denial reason selected for denied refill requests. Site has patients that call in wanting to know why a particular medication was denied. PATH: Web Client> Charts> Tasks> Electronic Prescriptions Folder> History> Search for Pt Name> Find the Renewal Response> Nothing states if it was approved or denied and the reason for denial ADD INFO: Most of these Refill Requests are Unmatched.

This would improve workflow and save time if the denial information for unmatched refill requests is immediately available. Nurses and registration staff will be able to communicate more effectively with patients inquiring about refills.

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