Dream Factory by TruBridge Ideas Portal
I have often had patients call with technical issues that I am unable to resolve and then I have to put a situation in for assistance. Sometimes we are asked for details that we can only get by calling the patient back and then getting that information and then relaying it back to the situation and then maybe getting an answer and then calling the patient again to give them the solution. Seems like we need to cut out the middleman. Sometimes it takes lot of time out of the day or days to get back and forth.
AB SO LUTELY.
I cannot praise this one enough. our workload has easily quadrupled since we went live with my care corner and issues we cannot fix (and did not cause) ourselves
Please...these issues are not caused, nor controlled by anything in our workflow. CPSI should have a helpdesk number that patients can call.
Patients are wanting their information now without having to wait. This is especially true if someone is traveling and has a car wreck. (hoping that never happens) The nearest hospital possibly in another state would not know what medications the patient is taking. At least an assigned account holder could provide that information to them. We have some patients that travel a lot and this is why they signed up for their portal.
Yes, please! We get a multiple calls per week from patients with portal issues, and many of those calls do require significant time and the back and forth communication until resolution. The time our employees spend on this could be better used elsewhere.
Agreed, this needs more votes. I had 5 calls yesterday with problems I couldn't fix on my end and had to put in situations.
Agreed. It makes no sense for us to try to troubleshoot technical issues on behalf of Get Real Health. Please establish a help line for patients to call.