Dream Factory by TruBridge Ideas Portal
The ticket system should be searchable, it is highly likely that the issues we experience will happen every so often, it would be useful to have a resource to make these searchable.
Here is my info on this request:
When we create a sit on MyCPSI, it would be nice to have the ability to search by issue, i.e. if I previously opened up a sit for a “medication dose not available” or “nursing order set not available” it would be great if we could search that in our history. Currently, the only search feature available in my CPSI is searching by sit#, we would like to see that being expanded to the problem “description”.
We would also like to be better to keep track of our open sits better, there should be a better way to track where the sit is at.
It seems that whoever starts working the sit with us, sticks with us through the process but then we’ll miss a call and it’s hard to get a hold of them. Can Instant Messaging be brought on to the platform? I think this will help A LOT.
This isn't working anymore. I recall it working previously but now it just tells you that you are unauthorized to view the situation if you put in a work in the Sit# field. It should really just say search too if that's what that field is for.
It does not give a choice to search by subject
Thank you,
Yvette Smith BS, CLS
Laboratory Director
Putnam General Hospital
101 Lake Oconee Parkway
Eatonton, GA 31024
Office 706.923-2022 Cell 910-494-7259
These (and more) were completed by a team during the Dream Factory Month last year and went live in November.
Just an FYI that the situations are now searchable. You can search by a particular word or the situation number.
I would also like to see the ability to mark certain situations as high priority, emergant, ASAP.