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Dream Factory by TruBridge Ideas Portal
Status Open for Comment
Categories Documentation
Created by Russ Taylor
Created on Oct 25, 2022

Notifications of system outages, when they happen

It would be great to have notice when a system is having issues, especially now that more things are going to the cloud. We had issues with Notes the last few days and it would have been beneficial to get an email announcing that there were issues and support or development staff are aware and working on it. Other systems let us know immediately when they become aware of an issue, especially issues that impact our workflows and patient care, that they are working on it, when they find the root cause, and when they expect it to be fully operational, if possible. We did get a notice about the Notes issue, but, after the issue was resolved. Some systems even have a status dashboard and/or bulletin boards on their support sites.

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  • Sara Kress
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    Dec 6, 2023

    If it was on the mycpsi.com webpage, possibly a pinned banner at the top? But if Notes or Surescripts or other applications are notified that there is an outage, it could be communicated there. Then when we go to turn in a new situation, we could see that it is an outage, so we do not need to proceed because you already know and now we know that it's an outage, not just us.