Dream Factory by TruBridge Ideas Portal
There has got to be a better way to create a referral and send it electronically; there is seriously way too many steps to this process and nothing guides the user to do it correctly.
Dear Trubridge,
Are you actively engaging with these comments? Could we possibly receive a more comprehensive update on the status of these ideas? We're eagerly awaiting to see the direction you take with them. Despite hearing that Dream Factory is the optimal platform for our ideas, it appears that even some of the most well-received suggestions are not gaining traction. Several highly popular concepts have been languishing on Dream Factory for over a year without significant progress being evident to your customers. This stagnation is eroding our confidence and belief that our opinions and ideas hold weight.
This would be great if this process was streamlined.
I agree, I have even had another vendor who is set up to receive smoking cessation referrals requesting to go over the process and commenting that the process is excessively long. This desperately needs to be streamlined, there is so many clicks that it is difficult for the end users to learn the process.
Consider accomplishing this from one page or put the necessary steps in some kind of order so the staff can follow it without guessing or totally bypassing the submit electronically altogether; it is really easy to exit without marking complete or incomplete also; maybe a hard stop consideration in this area? if none is possible what about a help button that offers a walk through or guides the user...