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Nurses are choosing pharmacies in Medication Reconciliation, as they should, when updating medications. When a provider goes to add a new RX, however, the preferred pharmacy field is pulling from the profile, i.e. the previous admission. This is not acceptable for a hospital workflow; a surgeons are neither inclined to leave the OR to speak with a sedated patient or track down family for this information, nor should they have to. The nurse has already done the work of selecting the necessary pharmacy for day of surgery, and that information is what should populate for the provider.
Can you provide the exact steps taken when this issue happens on site? I tested in house, added a Patient Preferred Pharmacy in Med Rec > accessed Rx Entry > created a NewRx > the pharmacy I entered in Med Rec as the Patient Preferred Pharmacy pulled to the NewRx.
When we update the patients pharmacy on the med rec screen, it maintains the old pharmacy. Nurse updated pharmacy on the med rec, the provider went and placed a script order after the system was updated and went with the defaulted pharmacy listed not knowing it had changed, which was the previous pharmacy. We need to be able to remove a pharmacy from the patients profile or make the system auto select the most current entered one.