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Dream Factory by TruBridge Ideas Portal
Status Product Owner Review
Created by Brittany Salazar
Created on Jun 5, 2023

refill task screen unable to access if unmatched RX

when doing refill from the task screen if its not matching up you have no way of going into the chart to make changes from there

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  • Lauren Williamson
    Reply
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    Dec 8, 2023

    Thank you for verifying. The 'Open Chart' button is available for matched refill requests, but not unmatched.

    1 reply
  • Whitney Hall
    Reply
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    Dec 7, 2023

    Tasks> electronic prescriptions folder> select patient> open chart (script is for some reason not showing up or not in prescription entry so we need a way to go directly into the chart without having to search patients name, etc from a different screen)

  • Lauren Williamson
    Reply
    |
    Dec 7, 2023

    Can you provide the exact path you are taking? Are you wanting to see an 'Open Chart' option from tasks > Electronic Prescriptions folder > select unmatched refill request > once you select the patient from the Patient List, is this the point at which you would like to be able to access a chart?