Dream Factory by TruBridge Ideas Portal
Printing the patient chart is taking a very long time. Path HBM- enter patient number- Medical records- Print electronic records. Many applications allow 1000s of pages to be printed to pdf in a matter of minutes. But printing patient chart from Thrive UX takes a very long time. Sometimes it errors out and doesn’t print at all and sometimes it misses pages as well. It is a major issue, especially when the hospital needs full patient chart for justice center. It will be great if evident can use new technology to make the printing chart process more efficient.
I checked with Tony Johnson, one of our Product Owners, and this is unfortunately not something that is likely to happen this year, but he is hopeful it is something that can be looked into further in 2025. If anyone has additional feedback it can be shared in the comments, or you can email him directly if you would prefer. If you have patient information to share as part of that feedback, please send it via email or through a situation, and do not post it here.
There is an issue with Print Electronic Record, support could not fix it - see situation# 10088656. They told me to put in a dream factory request. I will add it to this dream factory topic, since it is basically what others are saying.
When selecting Print Electronic Record > Medical Record Number - to print documents from multiple accounts - this does not function well for "frequent flier patients" that have 50 plus accounts to load. It can take 30-40 minutes just for the list of accounts to generate. Then, once we select the documents we need on each account and click on Print > Windows, it can take another 30 minutes for the PDF to generate.
The support tech was told that Print Electronic Record was not designed to work for patients with many many accounts. This is NOT acceptable. Please find a way to make this a more efficient and quick process.
Printing the patient chart in Print Electronic Record is taking up far too much of our staff's time compared to how it worked in Centriq. Requests for the entire medical record take much longer to process than they should, especially if the patient has a lot of visits. Going in and out of each visit selecting the documents is very inefficent, and then when you are finished it can take a long time for the document to load. There needs to be a better way. Print Electronic Record is cumbersome and slow.
Could I email it to you? I don't want to put patient info out here.
Could we get an example of a chart that takes a long time to print/is skipping pages when printed via Print Electronic record? We can provide a secure email address if needed.
This is a huge problem for medical records. Printing numerous records freezes up the computer and it takes at least 45 minutes to generate the records. If we try in Web Client in Clinical History, it only saves or prints one item at a time. There is a select all option, but it doesn't work. We still can only save or print each line one at a time.
This is very true. When we have to print charts for CDAC audits, it takes forever and is multiple multiple pages. It may print part of the selected part or just error out. I don't know what more information you need. This is so frustrating. I know there is technology out there to print an entire chart in timely manner because Centriq could do it.