Dream Factory by TruBridge Ideas Portal
I need a report or audit log of some type that will show who removes/deletes an order from Future Orders PRIOR to it being released as we've had multiple times that I can see in our clinic EHR's Interface Dashboard that the order was sent to Thrive & then can look in the IMS Dashboard in Thrive & see that the order was received but in the Future Orders the order isn't there and I can run the Released Future Orders report & it isn't there either so that means it's being removed/deleted directly from the Future Orders Queue so I need to figure out what staff member is doing this to be able to correct it since it's happening more and more. I was told by support there isn't any current way to find this out so we need this created cause it's an ongoing issue for our facility.
@Guest Thank you for the clarification. I did learn after this was initially reviewed by the PO group that the interfaced future orders are where the problem lies in relation to displaying on the report. We will reopen this and make sure the Development Product Owner reviews it.
Just want to bump this as a reminder to TruBridge that this does NOT already exist per Situation 9790035 and TruBridge employee Perry Bergmann so it would be great if you could remove the Status "Already Exists" along with the Admin Response stating that it already exists.
This does not already exist and I already had a situation in about it and they told me it didn't exist. The Canceled Future Orders Report only show if someone releases the order and then cancels them but I need a report that will show who deletes them from Future Orders without releasing them first and according to support that does not exist. Please see Situation: 9790035
This feature already exists using the Canceled Future Orders Report in Report Dashboard. If you need further help with this report, please let our staff know. Thank you.
Cassi, I thought someone was possibly deleting them as well, but we had an issue with orders not making it from the IMS to Future Orders if there's any interruption between the two. We finally figured out that it was a system issue after I figured out that most of the missing orders came in during our weekly maintenance period, which just happened to be the same time our Clinic EHR sends future orders. They put a process in place to reprocess the messages after the system is back up and it seems to be corrected. Still would be nice to have the report as well.