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SItuation Update in Email

Can the situation update be included in the email that is sent out instead of having to log into mycpsi? When I am out of the office it would be nice to be able to see what was updated instead of having to login on a cell phone.
Guest over 1 year ago in TruBridge Client Center 0 Product Owner Review

Release Notes PDF download as searchable PDF instead of image only

It would be beneficial for the PDF that we can download from the Release Notes to be an actual text searchable PDF instead of the image PDF which yes you can read just fine but if you are looking for specific words or phrases it's useless.
Cassi Loutzenhiser about 1 year ago in TruBridge Client Center 1 Product Owner Review

Notifications of Actions in the Support Center - Not always notified when an action is added to a support ticket (situation/case)

I have noticed that I am not always notified when an action is added to a support ticket, so I entered a situation and was told that this is a box that the support person needs to check so that it goes to the customer or person who entered the sup...
Linda Pfeifle about 1 year ago in TruBridge Client Center 0 Product Owner Review

Help button needs to work on the web client TWC

The Help option on the waffle menu does not work on the web client. User is able to access help and can enter things on the screen, but the submit and attach files options do not work. If is not going to work, hide the button until it does or add ...
Karla Essmiller about 1 year ago in TruBridge Client Center 1 Product Owner Review

To be able to search Situations by "Caller"

It would be nice to be able to search situations by "Caller" rather then just be able to sort them by Caller.
Guest about 1 year ago in TruBridge Client Center 0 Product Owner Review

Show analytics for myCPSI Situations

For example, it would be useful to see various information regarding who's submitting the most SITs, which Application Support/Application Support Group is being selected frequently, and what is the average number of days outstanding for SITs over...
Paul Hendrix over 1 year ago in TruBridge Client Center 0 Product Owner Review

i18n tools for application development, support and guidance

Competing with software in international markets is a challenge. To support a solid Internationalization (i18n), applications must be adaptable to various languages and regions without engineering changes. Date and time is the most common format a...
Marcelo Calderon about 2 years ago in Dream Factory 1 Product Owner Review

Support Center

Sits needs to be able to be retrieved in a better manner. Right now you have to filter by date, user, area,..etc, but if you are looking for older issues, it's hard to track. Maybe each person that enters a ticket should have folder with tickets a...
Filpa Park almost 2 years ago in TruBridge Client Center 0 Product Owner Review