03/12/2024 Faxage update: We had 6 lines in place. Today we cancelled 4 of those, as they were not being used. Users were opting to use the electronic faxing we have OUTSIDE of Thrive to do their faxing as it was more user friendly and more reliable. We wil cancel line 5 as soon as we know we are not receiving on that number. Line 6 will stay for now, as it is the only option in one of our satellite clinics.
Our clinic calls this a hard stop. They are thinking about changing to Thrive from the EMR they are on now, and this is a deal breaker for all faxes they would have to print and then batch scan. That's a HUGE step backwards in their workflow.
See also below info as it is related to this from a clinical standpoint.
DFE-I-753
Communication Center - Faxing - allow fax assigned to pt to be routed for signature
We love Communication Center Faxing. We love that we can take an incoming fax and attach it to a patient and to a specific visit. Now we need to have the ability to take the attached fax and assign it to a user for review or signature purposes. We want to be able to route all incoming faxes away from our clinics to the HIM department who would review the document, assign it to the patient record and then assign it to the provider to sign so it goes to their home screen folder as an alert. We would also like to be able to assign this same report to an employee, such as the providers nurse, so they can be aware the document such as a consult returned and close referral loops etc. This allows us to get away from having piles of paper sitting in the doctor's office waiting to be placed in the patient record to having the information come in, be put in the record and routed to the provider/staff for review and/or signature through home screen alerts.
I saw this was marked as "more info needed", so I came to read it again. We can only send BATCH SCANNED items to physicians to be signed. Therefore, as I stated below, we now have to PRINT any electronic fax that comes in, to turn around and BATCH SCAN it so it is available for signature. ANY document should be able to be sent for a signature, it shouldn't have to be BATCH scanned. A lot of our things already arrive as a file, we shouldn't have to print them just to send them for a signature. That is working backwards. If you'd like a really good example of a fantastic INTERFACE between and EMR and electronic faxing, look at UPDOX and Amazing Charts.
I completely agree with what Guest states below. The problem just isn't with Faxage in our case, as we already use and LOVE electronic faxing, the problem is with THRIVE. Thrive has no way to handle an uploaded file, it can only handle a batch scanned file. That needs to be fixed. There are still MANY limitations to Faxage compared to other electronic faxing options. My offer still stands to give someone, anyone at Thrive, a tour of Updox and the tools it offers, and the things it allows us to with ANY document, not just incoming faxes. UPDOX is a very robust product that end users LOVE, Faxage is just a fax and has lots of room for improvement. We were rolling out Faxage, but we have paused, hoping that something else better will take it's place. It's great that it is right in the medical record, but the inability to send the items directly for a signature is a big thumbs down.
Laura Colbert ledavis@kchc.net 641-622-1423
Again, I'll be happy to show you what we currently have with Updox, next to what we have with Faxage.
I completely agree. With the way it is now, the item will be received within Thrive, downloaded, PRINTED, then has to be batch scanned in order to be sent to a provider.
Just wanted to bring to your attention Situation 9816711. CPSI is wanting us to use Faxage however, if we cannot upload a file that is already scanned, then Faxage would be counter productive. Makes no sense to have our Medical Records faxes come in electronic, only to print it out and go through the batch scan process for a physician to sign. CPSI definitely needs to update\add the functionality before we can fully integrate Faxage at our facility. CPSI has added a product (Faxage) that can reduce our workload, but the Thrive System does not have the capability to fully maximize the added product. This is our biggest need is to have Medical Records go electronic, but we cannot upload a file that we receive and send it to the physician for electronic signature. Thanks
03/12/2024 Faxage update: We had 6 lines in place. Today we cancelled 4 of those, as they were not being used. Users were opting to use the electronic faxing we have OUTSIDE of Thrive to do their faxing as it was more user friendly and more reliable. We wil cancel line 5 as soon as we know we are not receiving on that number. Line 6 will stay for now, as it is the only option in one of our satellite clinics.
Our clinic calls this a hard stop. They are thinking about changing to Thrive from the EMR they are on now, and this is a deal breaker for all faxes they would have to print and then batch scan. That's a HUGE step backwards in their workflow.
See also below info as it is related to this from a clinical standpoint.
DFE-I-753
Communication Center - Faxing - allow fax assigned to pt to be routed for signature
We love Communication Center Faxing. We love that we can take an incoming fax and attach it to a patient and to a specific visit. Now we need to have the ability to take the attached fax and assign it to a user for review or signature purposes. We want to be able to route all incoming faxes away from our clinics to the HIM department who would review the document, assign it to the patient record and then assign it to the provider to sign so it goes to their home screen folder as an alert. We would also like to be able to assign this same report to an employee, such as the providers nurse, so they can be aware the document such as a consult returned and close referral loops etc. This allows us to get away from having piles of paper sitting in the doctor's office waiting to be placed in the patient record to having the information come in, be put in the record and routed to the provider/staff for review and/or signature through home screen alerts.
I saw this was marked as "more info needed", so I came to read it again. We can only send BATCH SCANNED items to physicians to be signed. Therefore, as I stated below, we now have to PRINT any electronic fax that comes in, to turn around and BATCH SCAN it so it is available for signature. ANY document should be able to be sent for a signature, it shouldn't have to be BATCH scanned. A lot of our things already arrive as a file, we shouldn't have to print them just to send them for a signature. That is working backwards. If you'd like a really good example of a fantastic INTERFACE between and EMR and electronic faxing, look at UPDOX and Amazing Charts.
I completely agree with what Guest states below. The problem just isn't with Faxage in our case, as we already use and LOVE electronic faxing, the problem is with THRIVE. Thrive has no way to handle an uploaded file, it can only handle a batch scanned file. That needs to be fixed. There are still MANY limitations to Faxage compared to other electronic faxing options. My offer still stands to give someone, anyone at Thrive, a tour of Updox and the tools it offers, and the things it allows us to with ANY document, not just incoming faxes. UPDOX is a very robust product that end users LOVE, Faxage is just a fax and has lots of room for improvement. We were rolling out Faxage, but we have paused, hoping that something else better will take it's place. It's great that it is right in the medical record, but the inability to send the items directly for a signature is a big thumbs down.
Laura Colbert ledavis@kchc.net 641-622-1423
Again, I'll be happy to show you what we currently have with Updox, next to what we have with Faxage.
I completely agree. With the way it is now, the item will be received within Thrive, downloaded, PRINTED, then has to be batch scanned in order to be sent to a provider.
Just wanted to bring to your attention Situation 9816711. CPSI is wanting us to use Faxage however, if we cannot upload a file that is already scanned, then Faxage would be counter productive. Makes no sense to have our Medical Records faxes come in electronic, only to print it out and go through the batch scan process for a physician to sign. CPSI definitely needs to update\add the functionality before we can fully integrate Faxage at our facility. CPSI has added a product (Faxage) that can reduce our workload, but the Thrive System does not have the capability to fully maximize the added product. This is our biggest need is to have Medical Records go electronic, but we cannot upload a file that we receive and send it to the physician for electronic signature. Thanks