Dream Factory by TruBridge Ideas Portal
I saw on another dream that Thrive is looking at other 3rd party vendors for faxing. We currently use UPDOX, and it has so much more functionality than Faxage. That being said, I just rolled out 6 new Faxage numbers in the last 2 months, please don't tell me I'd have to change those if a better option than Faxage is found? With UPDOX, we can edit docs, rename docs, we can use it in the medical record or as a stand alone. I would be more than happy to show someone if they want to see it. The current setup is very limited in functionality and users were disappointed to move away from their Updox, but to have it right in Thrive is a such a bonus in most departments.
Laura Colbert KCHC
03/12/2024 Faxage update: We had 6 lines in place. Today we cancelled 4 of those, as they were not being used. Users were opting to use the electronic faxing we have OUTSIDE of Thrive to do their faxing as it was more user friendly and more reliable. We wil cancel line 5 as soon as we know we are not receiving on that number. Line 6 will stay for now, as it is the only option in one of our satellite clinics.
Just to update this: The Faxage roll out at our facility has not been successful, due to the lack of functionality compared to Updox. Even in HIM, our users would prefer to use Updox and download and upload documents, rather than put them right in the chart from Faxage. And like I've mentioned before, with the way the Faxage works and the batch scanning in regard to providers signing documents, our clinic will NOT be moving to Thrive until this is resolved, as it would be a huge backwards move in workflow. Our clinic currently receives all of their faxes electronically through Updox, and can send them right to the provider through the EMR for sign off, without ever printing. In order for that to happen in Thrive, they will have to print everything and batch scan it.