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Dream Factory by TruBridge Ideas Portal
Status Product Owner Review
Created by Krystal Anderson
Created on Feb 15, 2024

Add Send Message, Fax and Secure Text to the Summarized Lab Result Provider Folder

When a provider is reviewing Labs in the Summarized Lab Task Folder it would be very helpful if there was the option to Send as a Message, Fax, or Secure text. This is the workflow we would like to implement: Provider reviews all of the patient's lab work in the Summarized Lab task folder. Sends a group message via communication center to a pool of clinic nurses responsible for notifying the patient of their results. All lab results for that account would then be viewable for that nurse in one message along with the providers instructions for the patient. Nurses can communicate via the group as tasks are completed. Send as a Message or Secure Text is available in the abnormal lab results folder but that does not lead to an efficient workflow. If the patient has 5 labs done on that account, then 5 messages would have to be sent which would lead to confusion and inefficiency. Also, when the provider acknowledges the lab and then sends it as either a fax, message, or text is would be helpful if the attached lab included the provider acknowledgement. For example: "Acknowledged by Dr. Burke on 02/01/2023 at 0956." This exchange also needs to be viewable on the patient account similar to chart communication. This would be helpful for providers acknowledging outpatient lab work of residents in long term care centers. LTCs require providers to sign lab results and fax them a signed copy. This functionality would simplify that process and assist administration in tracking the response time from provider acknowledgment to patient notification of results.

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    Brent Runkle
    Reply
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    Oct 7, 2024

    Yes this idea is still being considered. The status change to "In Development" was in error as the planned work was only to send the lab result and not to be able to combine multiple results into a single message.

  • Susan Gutjahr
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    Oct 2, 2024

    I have a idea open for the use of Secure Messages as a replacement to chart communication. I agree with the idea above in regards to Summarized Lab Task Folder as that is what our providers use. We have not moved to using Comm Cntr Message because the message does not live in the patient chart unless someone saves it to the patient chart and there is opportunity for error. This really needs to replace chart communication so that messages entered through a patient chart have the flexibility that comm cntr messaging offers while have the string auto saves to the patients chart.

  • Krystal Anderson
    Reply
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    Aug 30, 2024

    On June 12th I received an email that the status of this idea had been changed to in development and now I see that has been removed. Is this idea no longer being considered? Thank you

    4 replies