Dream Factory by TruBridge Ideas Portal
When Accesses are sent out with links to info in TruLearn, the link opens the login page, even if I am already logged in and have TruLearn open. Then, if I copy and pasted the thing listed in Access in the TruLearn search box, there are no items found. For example, the 04/23/24 Access, v91 and v93 are not searchable in TruLearn and the link doesnt work.
Some documents/links shared in the Access that are located within TruLearn will require a login but you should be directed to that document/page after logging in. You should remain logged in to TruLearn for that window session until logged out. I do believe there is an inactivity time period that will force you to log in again but you should only need to log in once a day (unless you're logging out of TruLearn and/or your window session). We do test links prior to the Access going out and if we have already logged in to TruLearn and select a link from the Access, it opens directly to the document/page. Please reach out to me directly if you encounter this issue again - kayla.granberry@trubridge.com.
As Michelle mentioned below, the ENCOR release notes are not located in TruLearn. And as Release Notes are customized based on your selection, we cannot provide direct links to a release note that has been generated. We can only share links to TruBridge Client Center (login screen) and you should then navigate to Release Notes and make your selections.
Clarification regarding links to content on TruLearn (as opposed to TruBridge Client Center):
When logging into TruLearn, please be sure that you are using the new URL for the site: https://learn.trubridge.com/
If you are logged in using the old CPSIQ address (cpsi.docebosaas.com), it does not automatically redirect to the new URL. All links provided in Access should be using the new learn.trubridge.com address, so if you are logged in with the old URL it will take you to the sign-on page for the new site, even if you are logged in with the old one.
This happens more often than not when links are provided to information, it just goes to the login page. If I really need to see the information, then I have to go hunt it down...not as straight forward as it should be (the search functionality is abysmal in TruLearn). The real issue is that it creates an unnecessary burden that results in avoidance, i. e. not viewing the information at all.
Note: That link is to the TruBridge Client Center and states to review the April 16 Release Notes available under Support > Release Notes and selecting ENCOR_91_93 from the filters