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Dream Factory by TruBridge Ideas Portal
Created by Cassi Loutzenhiser
Created on Oct 9, 2024

Communication Center Faxing forward fax to another fax number from within the fax

When you have the fax open and are looking at it there is no option to forward fax to another fax # and there is only the option to forward as message so can only send internally. So in order to forward to another fax # then you have to back out of the screen that you can see the fax and then make sure you select the correct fax and then click on the Forward button from the inbox screen but this is a HUGE HIPAA mistake just waiting to happen!!! What if you click on the wrong fax and then forward it to the wrong outside fax #!!!! There needs to be a forward fax option within the screen that you can actually see and read the fax.

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  • Laura Colbert
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    Oct 11, 2024

    I completely agree. This faxing piece needs to be way more robust, way more user friendly, and it would then become a way more functional product.