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Dream Factory by TruBridge Ideas Portal
Created by Kim M Carr
Created on Feb 20, 2025

Communication Center-Ancillary needs notice of failed faxes in ancillary dept

With old conventional faxing in CPSI, we used to have a"flash" at the bottom of the screen that would alert users of failed faxes, but that does not function for Faxage. Our ancillary departments would like this feature back (added to communication center) as it fit workflow better.

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  • Cassi Loutzenhiser
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    Feb 20, 2025

    Yes!!! They get a bell icon for incoming faxes but NOTHING for failed. You have to go all the way into Faxing just to see if the Sent folder has a failed icon. This NEEDS to be in the bell icon for the incoming as well!!!! I spend all my day monitoring EVERYONE's sent faxes just because nobody goes in there and looks unless they notice they have a fax come in.