Dream Factory by TruBridge Ideas Portal
We need a history for the communication tab. When everyone is touching a communication, the ownership changes and we need to see a history of who is in the communication. Date and time. Most of the time the communication is changing ownership without any documentation.
Agreed!!! Especially since the "Single Solution Audit" is basically worthless. It just lists usernames and what "action" they did but that's not real cause if I just click on the "Faxing" button it says I "read" faxes but I didn't even click on a single fax and for those who did read a fax it doesn't show you what fax they read at all. There's no way to even see who sent a fax, such a simple thing that should be able to be seen. When I see a fax has failed I have no idea who to tell cause there is nothing showing the user who sent it at all.