Dream Factory by TruBridge Ideas Portal
When we send a fax through Faxage/Communication Center, there needs to be a way that the fax can be saved to the patient's chart along with the confirmation that the fax was successful. This is a huge part of medical records. We need to know what kinds of faxes were sent, on who, and when for records requests. I am guessing it should go to clinical history like it does when you receive a fax. We just need a record of it. Right now we are ending up saving it as a pdf and then uploading it to the chart which is not very efficient so a lot of times we just fax it the old fashioned way and then just scan it in instead.
We are in process now to automatically capture the patient visit# when a document is faxed. This will happen when on a specific patients information and initiating a fax from within the system. As well as when in Communication Center, composing a new fax where the user selects to attach a document from a patient visit. This is the first step to have the data with the fax being sent. If there is a need to add a Patient / Visit lookup to the compose fax page, similar to the Inbox fax viewer, that could be considered too.
Next will be to look at where is the right place to make faxes visible in the system. Not all want to add more items to Clinical History.
If Trubridge wants to be a player in the outpatient clinic game then this is a necessary component. Especially when it comes to referrals.
I'm glad to see this is "open to comment" but I'm not sure what more needs to be said. Faxes need to be saveable to the patient chart, preferably as efficient as possible. Having to print to PDF to save it and then upload it, when it's sitting in the Thrive inbox, is too many steps. It should be saveble like the Secure Texting is. Plus you should be able to send any fax image for a provider signature and then be able to save it to the chart. You shouldn't have to print it and batch scan it to the provider, you should be able to send for electronic signature.
There are so many limitations with Faxage, that we just aren't using it. The lack of faxing capability and functionality is keeping our clinic from changing to Thrive.
YES! This would be extremely helpful. Users are finding ways to work around not having a substantial fax confirmation by taking a screenshot and printing them out, which defeats the whole purpose of e-faxing to save paper!