Follow Up Implementation

I think a great part of customer service would be to get a team on site at your facilities every 3-5 years for a follow up, no matter how long a client has been with you, to make sure the software is getting used to the best of its abilities over the years. Even a facility that has been with you for 10 years could benefit from some oversight. Users tend to stay in their ruts and miss updates and better ways of doing things. We had Centriq for 10 years, and never did get things working as well as we could have. Assist us in making the most of the use of your product and getting the best bang for their buck. I think this should be at MINIMAL COST. I know, I know. But I think you'd gain in RETENTION and customer satisfaction. We are in small facilities and wear many hats, we miss updates and important info, and that is only getting worse in this economy where all we ever do is try to hire and fill holes. This outreach could prove invaluable in the workflow and further adoption of Thrive or your other EMR's. Laura