Dream Factory by TruBridge Ideas Portal
We love Communication Center Faxing. We love that we can take an incoming fax and attach it to a patient and to a specific visit. Now we need to have the ability to take the attached fax and assign it to a user for review or signature purposes. We want to be able to route all incoming faxes away from our clinics to the HIM department who would review the document, assign it to the patient record and then assign it to the provider to sign so it goes to their home screen folder as an alert. We would also like to be able to assign this same report to an employee, such as the providers nurse, so they can be aware the document such as a consult returned and close referral loops etc. This allows us to get away from having piles of paper sitting in the doctor's office waiting to be placed in the patient record to having the information come in, be put in the record and routed to the provider/staff for review and/or signature through home screen alerts.
We need to be able to have the fax confirmation be included when assigning it to a patient as that is a very important piece of information.
I would appreciate any sort of status update on this idea with its many votes of support. We are needing to get away from old school faxing and comm center faxing is our preferred choice but we must be able to take the items that come in and route them for signature including the great ideas below. IS THIS ON THE ROADMAP?
Would also be nice to have the ability to return the signed document back to the sender as some documents such as therapy evaluations, progress updates, DME orders, etc.
Would also like the functionality to be able to edit a document within fax to allow for additional texting.
03/12/2024 Faxage update: We had 6 lines in place. Today we cancelled 4 of those, as they were not being used. Users were opting to use the electronic faxing we have OUTSIDE of Thrive to do their faxing as it was more user friendly and more reliable. We wil cancel line 5 as soon as we know we are not receiving on that number. Line 6 will stay for now, as it is the only option in one of our satellite clinics.
Not having this functionality is a hard stop for our clinic. Our clinic currently gets all faxes electronically through Updox, which interfaces with their EMR. If our clinic would change to Thrive (like we want to), then they would have to go back to printing every single fax and batch scanning it to send it to a provider for signature. So our clinic will not change to Thrive until this is a function.