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Status More Information Needed
Categories Communication Center
Created by Tracie Bastien
Created on May 19, 2023

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Live Notification/Alert needed for Communication Center

We want to rollout the Communication Center to our registration and EWS/OR Scheduling department. Because neither of these departments have any actions in the TWC, they will be logging into the TWC but then moving to System Menu to complete all their actions, therefore NOT seeing any notifications that new faxes were received through the Communication Center unless the click back into the TWC. So it is not part of their workflow, won't be convenient, and faxes will be missed. Could there be a pop-up or could the web browser window at the computer's bottom tool bar blink when new messages or faxes are received? Also, the amount/number of Faxes, Texts, and Messages could be broken down and displayed on the left side navigation pane from the home screen.

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  • Tracie Bastien
    Reply
    |     May 8, 2024

    We need the alert for those departments that are not yet able to be in TWC fully. Our departments will not work out of both, and also, most users do not have TWC up as the main screen unless they are documenting due to HIPAA. So a blinking alert like the Chrome icon on the status bar blinking and perhaps an audible alert when a new message or fax comes in would alleviate all of this.

  • Tracie Bastien
    Reply
    |     Dec 16, 2023
    TWC does not work entirely for registration and medical records. 2 of the departments that would use communication center the most. The Electronic File Management application does not function properly in TWC, I can't have them use TWC system menu for some functions and TUX system menu for other functions, that is asking for mistakes to happen. Either ALL departments of a hospital have to be fully on TWC to safely use Communication Center, OR there needs to be an alert available when TWC screen is not what your working in, similar to when your in an online store, and you have asked a question to the live online chat, while waiting for an answer from the rep, you can navigate around your other applications, leaving the chat open in the background. When the rep replies to you, you would hear an alert, or the Chrome window button on the bottom task bar would flash, etc.Evident's Communication Center needs an alert to notify users that have TWC running in the background (for instance when they just use it to log in and navigate to TUX System menu) that there is a new fax, text, mail message.
  • Candace Wilson
    Reply
    |     Dec 15, 2023

    Hi Tracie, We offer Web Client system menu access for several applications, have you tried accessing EWS/Scheduling from the Web Client System Menu as opposed to launching Thrive UX. It would provide your users with access to the bell icon. Thanks.