Dream Factory by TruBridge Ideas Portal
In Clinical History, we have the option to add a Note to a document/result. This opens in the Communication tab and opens the New Message screen. We would like this to open the New Request screen. This way the recipient also gets the patient's phone number reducing the need for the user to navigate away from the message to find the patient's call back number.
Everything needs to be a request, because someone in the line of communication is going to need to reach out to the patient and need that phone number.
While programming this change, can the Add Message and Add Request be removed from current request/message. It creates a new message thread if clicked which only confuses all staff. You should only be able to Reply or Forward.