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CPSI employees should use myCPSI only for SITs

A CPSI employee verified that they review situations in their internal system instead of myCPSI. By not "dog fooding" their own product, they will be blind to inefficiencies that their users experience while using myCPSI. For example, apparently f...
Paul Hendrix over 1 year ago in TruBridge Client Center 7 Product Owner Review

Allow sit creation by application support group

I often find it hard to find the correct application support group because I do not know the correct application support to choose first. It would be great if one could look through choose the group first and then it auto-select the other.
Teddy Busby about 1 year ago in TruBridge Client Center 0

Smart Search for placing SIT for finding the correct application support group

It would be helpful to have a smart search for the application support group when entering a SIT so that you do not have to search through the list of items. Such as scheduling, you could just start typing "sch" and it could bring up Enterprise Wi...
Amy Miller about 1 year ago in TruBridge Client Center 0

Filter situations

Filter situations by name. This would be helpful to be able to filter your situations by name and not having to go through every situation if you don't have the number. It is very time consuming and believe would be greatly appreciated.
SHELLY RAMOS almost 2 years ago in TruBridge Client Center 1 Product Owner Review

MYCPSI needs to be searchable by application support group

Please make MyCPSI searchable by application support group. The application support groups for external users should match the applicaiton support group list for cpsi employees. I opened a ticket with CPSI as I was often not able to find my ticket...
Kim M Carr over 1 year ago in TruBridge Client Center 2 Product Owner Review

Add a section for Pending Invoices in TruBride Client Center

In the TruBride Client Center web portal, there is a bill pay option. However, having a section for pending invoices would help us review and address outstanding invoices more effectively.
Suby Philip 6 months ago in TruBridge Client Center 0

cpsiQ Bundles

We would like to be able to assign a group of courses to individuals or groups for on-boarding and/or competencies.
Grady Warner over 2 years ago in TruBridge Client Center / TruLearn 5 Open for Comment

JB Support Ticket Filtering

On the Support page it would be really nice to be able to filter by Caller. When you are an admin and are looking for a ticket it is hard to sort through all of them when you are not sure what application the ticket was put under. I can put it in ...
Jennifer Baumgartner about 1 year ago in TruBridge Client Center 1 Product Owner Review

SItuation Update in Email

Can the situation update be included in the email that is sent out instead of having to log into mycpsi? When I am out of the office it would be nice to be able to see what was updated instead of having to login on a cell phone.
Guest almost 2 years ago in TruBridge Client Center 0 Product Owner Review

Notifications of Actions in the Support Center - Not always notified when an action is added to a support ticket (situation/case)

I have noticed that I am not always notified when an action is added to a support ticket, so I entered a situation and was told that this is a box that the support person needs to check so that it goes to the customer or person who entered the sup...
Linda Pfeifle over 1 year ago in TruBridge Client Center 0 Product Owner Review