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TruBridge Client Center

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Make Situation Status more visible on tickets or automated email updates

The automated email updates are one of the most useful tools to track the progress of our tickets and nothing brings more joy than seeing our issue resolved and the ticket closed. However, when we receive an update that says "Situation Status Chan...
Maryanne B about 1 year ago in TruBridge Client Center 0

Drill Down User Access to TruBridge Client Center

It would be wonderful to be able to drill down further with the access users have to other's situations. Having "Admin", "Standard" and "Limited" access still allows some users with too much access to view situations that do not pertain to them or...
Susan Stevens 5 months ago in TruBridge Client Center 1

Release notes downloadable to Excel

Please make the release notes available in Excel. Our users typically will not read thru 20+ pages of release notes, so we redo them in Excel in a high-level summary then sort by Clinical or Financial, then by area (like Provider, Nursing, Pharmac...
Guest over 1 year ago in TruBridge Client Center 0 Product Owner Review

CPSI employees should use myCPSI only for SITs

A CPSI employee verified that they review situations in their internal system instead of myCPSI. By not "dog fooding" their own product, they will be blind to inefficiencies that their users experience while using myCPSI. For example, apparently f...
Paul Hendrix over 1 year ago in TruBridge Client Center 7 Product Owner Review

Filter situations

Filter situations by name. This would be helpful to be able to filter your situations by name and not having to go through every situation if you don't have the number. It is very time consuming and believe would be greatly appreciated.
SHELLY RAMOS about 2 years ago in TruBridge Client Center 1 Product Owner Review

Allow sit creation by application support group

I often find it hard to find the correct application support group because I do not know the correct application support to choose first. It would be great if one could look through choose the group first and then it auto-select the other.
Teddy Busby over 1 year ago in TruBridge Client Center 0

Smart Search for placing SIT for finding the correct application support group

It would be helpful to have a smart search for the application support group when entering a SIT so that you do not have to search through the list of items. Such as scheduling, you could just start typing "sch" and it could bring up Enterprise Wi...
Amy Miller over 1 year ago in TruBridge Client Center 0

Adding ticket descriptions into TruBridge email when making support ticket

When a user creates a support ticket and they get an automated message "Automatic Trubridge situation ########" Can the description of that ticket be placed into that email subject line to read, Automatic Trubridge situation ########- Description....
Guest 9 months ago in TruBridge Client Center / TruBridge EHR - Other Topics 0

MYCPSI needs to be searchable by application support group

Please make MyCPSI searchable by application support group. The application support groups for external users should match the applicaiton support group list for cpsi employees. I opened a ticket with CPSI as I was often not able to find my ticket...
Kim M Carr over 1 year ago in TruBridge Client Center 2 Product Owner Review

cpsiQ Bundles

We would like to be able to assign a group of courses to individuals or groups for on-boarding and/or competencies.
Grady Warner almost 3 years ago in TruBridge Client Center / TruLearn 5 Open for Comment