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TruBridge Client Center

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JB Support Ticket Filtering

On the Support page it would be really nice to be able to filter by Caller. When you are an admin and are looking for a ticket it is hard to sort through all of them when you are not sure what application the ticket was put under. I can put it in ...
Jennifer Baumgartner over 1 year ago in TruBridge Client Center 1 Product Owner Review

Add a section for Pending Invoices in TruBride Client Center

In the TruBride Client Center web portal, there is a bill pay option. However, having a section for pending invoices would help us review and address outstanding invoices more effectively.
Suby Philip 9 months ago in TruBridge Client Center 0

Release Notes PDF download as searchable PDF instead of image only

It would be beneficial for the PDF that we can download from the Release Notes to be an actual text searchable PDF instead of the image PDF which yes you can read just fine but if you are looking for specific words or phrases it's useless.
Cassi Loutzenhiser almost 2 years ago in TruBridge Client Center 1 Product Owner Review

SItuation Update in Email

Can the situation update be included in the email that is sent out instead of having to log into mycpsi? When I am out of the office it would be nice to be able to see what was updated instead of having to login on a cell phone.
Guest about 2 years ago in TruBridge Client Center 0 Product Owner Review

Notifications of Actions in the Support Center - Not always notified when an action is added to a support ticket (situation/case)

I have noticed that I am not always notified when an action is added to a support ticket, so I entered a situation and was told that this is a box that the support person needs to check so that it goes to the customer or person who entered the sup...
Linda Pfeifle over 1 year ago in TruBridge Client Center 0 Product Owner Review

Communication

All CPSI/Trubridge employees should know what’s new and what’s in developing. I have found that there are times that our facility know more about your changes than your own employees do.
Guest almost 3 years ago in TruBridge Client Center 0 Unlikely to Implement

Add major area to release notes download option

It would be nice to be able to pull all release notes for a specific section - like only Trubridge EHR - Clinical, TB EHR-Financial, AHT, etc. This would helpful for those who don't use all of the areas or when all release notes for a release can'...
Karla Essmiller about 1 year ago in TruBridge Client Center 0

Help button needs to work on the web client TWC

The Help option on the waffle menu does not work on the web client. User is able to access help and can enter things on the screen, but the submit and attach files options do not work. If is not going to work, hide the button until it does or add ...
Karla Essmiller over 1 year ago in TruBridge Client Center 1 Product Owner Review

To be able to search Situations by "Caller"

It would be nice to be able to search situations by "Caller" rather then just be able to sort them by Caller.
Guest almost 2 years ago in TruBridge Client Center 0 Product Owner Review

Show analytics for myCPSI Situations

For example, it would be useful to see various information regarding who's submitting the most SITs, which Application Support/Application Support Group is being selected frequently, and what is the average number of days outstanding for SITs over...
Paul Hendrix about 2 years ago in TruBridge Client Center 0 Product Owner Review