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Allow sit creation by application support group

I often find it hard to find the correct application support group because I do not know the correct application support to choose first. It would be great if one could look through choose the group first and then it auto-select the other.
Teddy Busby over 1 year ago in TruBridge Client Center 0

MYCPSI needs to be searchable by application support group

Please make MyCPSI searchable by application support group. The application support groups for external users should match the applicaiton support group list for cpsi employees. I opened a ticket with CPSI as I was often not able to find my ticket...
Kim M Carr almost 2 years ago in TruBridge Client Center 2 Product Owner Review

Smart Search for placing SIT for finding the correct application support group

It would be helpful to have a smart search for the application support group when entering a SIT so that you do not have to search through the list of items. Such as scheduling, you could just start typing "sch" and it could bring up Enterprise Wi...
Amy Miller over 1 year ago in TruBridge Client Center 0

Adding ticket descriptions into TruBridge email when making support ticket

When a user creates a support ticket and they get an automated message "Automatic Trubridge situation ########" Can the description of that ticket be placed into that email subject line to read, Automatic Trubridge situation ########- Description....
Guest about 1 year ago in TruBridge Client Center / TruBridge EHR - Other Topics 0

JB Support Ticket Filtering

On the Support page it would be really nice to be able to filter by Caller. When you are an admin and are looking for a ticket it is hard to sort through all of them when you are not sure what application the ticket was put under. I can put it in ...
Jennifer Baumgartner over 1 year ago in TruBridge Client Center 1 Product Owner Review

Release Notes PDF download as searchable PDF instead of image only

It would be beneficial for the PDF that we can download from the Release Notes to be an actual text searchable PDF instead of the image PDF which yes you can read just fine but if you are looking for specific words or phrases it's useless.
Cassi Loutzenhiser about 2 years ago in TruBridge Client Center 1 Product Owner Review

SItuation Update in Email

Can the situation update be included in the email that is sent out instead of having to log into mycpsi? When I am out of the office it would be nice to be able to see what was updated instead of having to login on a cell phone.
Guest over 2 years ago in TruBridge Client Center 0 Product Owner Review

Communication

All CPSI/Trubridge employees should know what’s new and what’s in developing. I have found that there are times that our facility know more about your changes than your own employees do.
Guest about 3 years ago in TruBridge Client Center 0 Unlikely to Implement

Notifications of Actions in the Support Center - Not always notified when an action is added to a support ticket (situation/case)

I have noticed that I am not always notified when an action is added to a support ticket, so I entered a situation and was told that this is a box that the support person needs to check so that it goes to the customer or person who entered the sup...
Linda Pfeifle almost 2 years ago in TruBridge Client Center 0 Product Owner Review

Add a section for Pending Invoices in TruBride Client Center

In the TruBride Client Center web portal, there is a bill pay option. However, having a section for pending invoices would help us review and address outstanding invoices more effectively.
Suby Philip about 1 year ago in TruBridge Client Center 0