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TruBridge Client Center

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pinning situations

I would like to be able to pin or make a list of the situations that I am keeping track of without having to search for them everytime I need to look at it.
Guest about 1 year ago in TruBridge Client Center 2 Product Owner Review

Flag support tickets

It would be nice to be able to pin or flag tickets that have been open a long period of time at the top instead of having to search for them.
Guest over 1 year ago in TruBridge Client Center 0 Product Owner Review

Release notes downloadable to Excel

Please make the release notes available in Excel. Our users typically will not read thru 20+ pages of release notes, so we redo them in Excel in a high-level summary then sort by Clinical or Financial, then by area (like Provider, Nursing, Pharmac...
Guest about 1 year ago in TruBridge Client Center 0 Product Owner Review

Provide a status page for all CPSI services

All major service providers have something more or less like a status page (e.g. Apple, Google, Twitter, Facebook, and even small companies like Panic). There are many different options for implementing status pages (e.g., Atlassian, Better Stack,...
Paul Hendrix over 1 year ago in TruBridge Client Center 0 Product Owner Review

CPSI employees should use myCPSI only for SITs

A CPSI employee verified that they review situations in their internal system instead of myCPSI. By not "dog fooding" their own product, they will be blind to inefficiencies that their users experience while using myCPSI. For example, apparently f...
Paul Hendrix about 1 year ago in TruBridge Client Center 7 Product Owner Review

MYCPSI needs to be searchable by application support group

Please make MyCPSI searchable by application support group. The application support groups for external users should match the applicaiton support group list for cpsi employees. I opened a ticket with CPSI as I was often not able to find my ticket...
Kim M Carr about 1 year ago in TruBridge Client Center 2 Product Owner Review

Filter situations

Filter situations by name. This would be helpful to be able to filter your situations by name and not having to go through every situation if you don't have the number. It is very time consuming and believe would be greatly appreciated.
SHELLY RAMOS over 1 year ago in TruBridge Client Center 1 Product Owner Review

JB Support Ticket Filtering

On the Support page it would be really nice to be able to filter by Caller. When you are an admin and are looking for a ticket it is hard to sort through all of them when you are not sure what application the ticket was put under. I can put it in ...
Jennifer Baumgartner 12 months ago in TruBridge Client Center 1 Product Owner Review

Notifications of Actions in the Support Center - Not always notified when an action is added to a support ticket (situation/case)

I have noticed that I am not always notified when an action is added to a support ticket, so I entered a situation and was told that this is a box that the support person needs to check so that it goes to the customer or person who entered the sup...
Linda Pfeifle about 1 year ago in TruBridge Client Center 0 Product Owner Review

SItuation Update in Email

Can the situation update be included in the email that is sent out instead of having to log into mycpsi? When I am out of the office it would be nice to be able to see what was updated instead of having to login on a cell phone.
Guest almost 2 years ago in TruBridge Client Center 0 Product Owner Review