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TruBridge Client Center

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pinning situations

I would like to be able to pin or make a list of the situations that I am keeping track of without having to search for them everytime I need to look at it.
Guest 8 months ago in TruBridge Client Center 2 Product Owner Review

BROKEN FUNCTIONALITY AND WORKAROUNDS

Please make a page in cpsiQ with any broken functionalities and what they workarounds are, if any. Also have a flier available for us to print from this page to post for staff. I shouldn't have to put a situation in to find out there's a known pro...
Laura Colbert 10 months ago in TruBridge Client Center 8 Already Exists

Make Situation Status more visible on tickets or automated email updates

The automated email updates are one of the most useful tools to track the progress of our tickets and nothing brings more joy than seeing our issue resolved and the ticket closed. However, when we receive an update that says "Situation Status Chan...
Maryanne B 2 months ago in TruBridge Client Center 0

Release notes downloadable to Excel

Please make the release notes available in Excel. Our users typically will not read thru 20+ pages of release notes, so we redo them in Excel in a high-level summary then sort by Clinical or Financial, then by area (like Provider, Nursing, Pharmac...
Guest 6 months ago in TruBridge Client Center 0 Product Owner Review

CPSI employees should use myCPSI only for SITs

A CPSI employee verified that they review situations in their internal system instead of myCPSI. By not "dog fooding" their own product, they will be blind to inefficiencies that their users experience while using myCPSI. For example, apparently f...
Paul Hendrix 8 months ago in TruBridge Client Center 7 Product Owner Review

Flag support tickets

It would be nice to be able to pin or flag tickets that have been open a long period of time at the top instead of having to search for them.
Guest about 1 year ago in TruBridge Client Center 0 Product Owner Review

Smart Search for placing SIT for finding the correct application support group

It would be helpful to have a smart search for the application support group when entering a SIT so that you do not have to search through the list of items. Such as scheduling, you could just start typing "sch" and it could bring up Enterprise Wi...
Amy Miller 5 months ago in TruBridge Client Center 0

MYCPSI needs to be searchable by application support group

Please make MyCPSI searchable by application support group. The application support groups for external users should match the applicaiton support group list for cpsi employees. I opened a ticket with CPSI as I was often not able to find my ticket...
Kim M Carr 7 months ago in TruBridge Client Center 2 Product Owner Review

Allow sit creation by application support group

I often find it hard to find the correct application support group because I do not know the correct application support to choose first. It would be great if one could look through choose the group first and then it auto-select the other.
Teddy Busby 4 months ago in TruBridge Client Center 0

Provide a status page for all CPSI services

All major service providers have something more or less like a status page (e.g. Apple, Google, Twitter, Facebook, and even small companies like Panic). There are many different options for implementing status pages (e.g., Atlassian, Better Stack,...
Paul Hendrix about 1 year ago in TruBridge Client Center 0 Product Owner Review