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TruBridge EHR - Financial

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Recurring patient balances going into Persona Pay before discharge

We have a PT clinic as well as wound care and cardica/pulmonary rehabs that have patient balances after insurance has processed, but those balances don't go into the patient payment portal until the entire visit has been discharged. It would be ni...
Guest 6 months ago in AR | Revenue Cycle 1

Ability for Price Update When Item Cost Over 9999.999

We need the system to automatically update items to the correct charge amount if the cost is over $9,999.9999 At this time, any item with a cost over $9,999.99 automatically defaults to the MINIMUM CHARGE when updated. Per TruBridge staff, " The p...
Susan Stevens 3 months ago in TruBridge EHR - Financial 1 Product Owner Review

More room for long or hyphenated patient names

When a patient has a long first or last name it doesn't fall corrected on facesheets, labels, reports, etc but when patients have a space in their last name (2 "words" or more) it doesn't fall right on the claims, state data, statics etc
DeeAnn Wells about 1 year ago in Registration 4 Product Owner Review

Add DECLINED to RELATIONSHIP LOOKUP CODE

Can DECLINED be added to the Relationship code as there are instances where patient refuses to provide any but it is not UNKNOWN to patient. SIT#10222529 request for this was declined as it requires a SW change. (Not Table driven)
Michael Kane about 2 months ago in Registration 0

SAFER - Warning when accessing a deceased patient record

The SAFER patient identification best practices recommend that when someone tries to create a new visit or document on a deceased patient's record they are presented a warning that this patient is deceased, do you want to continue? This is a very ...
Susan Gutjahr over 1 year ago in Documentation / Registration 2 Product Owner Review

Set up recurring payments without an AR balance

We would like to set up recurring payments for patients without an AR balance. Example: our self pay cardiac rehab patients are billed $60 every month, but we can't set up auto pay because there is no AR balance in persona pay. We are also trying ...
Guest 6 months ago in AR | Revenue Cycle 0

Med orders should be allowed with or without CPT codes

When CPT codes expire, the nurses are unable to enter an order for a med. This disrupts patient care. We can get the renewed CPT code on later, prior to billing as they always leave a note. Or if not, an edit can be created to send them back. This...
Teddy Busby about 1 year ago in AR | Revenue Cycle / Medication Management / Order Management / TruBridge EHR - Financial 5

Capture Nationality/citizenship at Registration

It would be helpful for the system to have a field for a patient's Citizenship that we could report on.
Cristin Shehan about 1 month ago in Registration 1

Add timely filing limit to insurance company table

I want a field added to the insurance company table for the payer's timely filing limit. This should be a 3 digit numerical field that represents days. There should be 3 fields because each payer can have up to 3 timely filing limits - Days after ...
Danielle Zirlott about 1 year ago in AR | Revenue Cycle 2

Auto Code Finish Based on Service

Would like a way to set a service code up that auto finishes the account so that Coders do not have to touch the account. We have several services that do not require a coder to code, example employee screenings, wellness (health fair) self pay, l...
Jennifer Baumgartner 3 months ago in HIM 0