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Adding ticket descriptions into TruBridge email when making support ticket

When a user creates a support ticket and they get an automated message "Automatic Trubridge situation ########" Can the description of that ticket be placed into that email subject line to read, Automatic Trubridge situation ########- Description....
Guest 2 months ago in TruBridge Client Center / TruBridge EHR - Other Topics 0

Add a section for Pending Invoices in TruBride Client Center

In the TruBride Client Center web portal, there is a bill pay option. However, having a section for pending invoices would help us review and address outstanding invoices more effectively.
Guest about 2 months ago in TruBridge Client Center 0

CPSIQ needs to have dates attached to them

When searching a topic in CPSIQ sometimes the same video title comes up several times. It would be helpful if there was a date published attached to it so you would know you are watching the most recent one. It would also be helpful to have a date...
Jeanette Adams almost 2 years ago in TruLearn 3 Product Owner Review

TB RCM Knowledge Based Articles listed with newest info first

To be able to see the most recent information without having to scroll through all of the older information.
Sara Espinosa about 2 months ago in TruBridge Other Categories 0

Help should automatically show content based on your location in the system.

Help should automatically load information based on the screen you are in. Users shouldn't have to search for relevant content. The content should be searchable as well. Having to read an entire document to find the one sentence you need isn't pro...
Guest over 2 years ago in Thrive Web Client / TruBridge EHR - Clinical / TruBridge EHR - Financial / TruLearn 1 In Development

Release notes downloadable to Excel

Please make the release notes available in Excel. Our users typically will not read thru 20+ pages of release notes, so we redo them in Excel in a high-level summary then sort by Clinical or Financial, then by area (like Provider, Nursing, Pharmac...
Guest 11 months ago in TruBridge Client Center 0 Product Owner Review

Order Sets on Enterprise Level

With the changes in Order Entry, it would be very helpful for enterprise users to be able to build Order Set on the Enterprise level. Having to copy the Order Set 50 times is not user friendly. Changes on the Enterprise level would be quicker and ...
Guest 11 months ago in AHT 0

Make Situation Status more visible on tickets or automated email updates

The automated email updates are one of the most useful tools to track the progress of our tickets and nothing brings more joy than seeing our issue resolved and the ticket closed. However, when we receive an update that says "Situation Status Chan...
Maryanne B 7 months ago in TruBridge Client Center 0

Flag support tickets

It would be nice to be able to pin or flag tickets that have been open a long period of time at the top instead of having to search for them.
Guest over 1 year ago in TruBridge Client Center 0 Product Owner Review

Provide a status page for all CPSI services

All major service providers have something more or less like a status page (e.g. Apple, Google, Twitter, Facebook, and even small companies like Panic). There are many different options for implementing status pages (e.g., Atlassian, Better Stack,...
Paul Hendrix over 1 year ago in TruBridge Client Center 0 Product Owner Review