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Support Situations > TruBridge employee read all actions before responding

It would be super helpful for your customers/clients if the TruBridge employee who is about to reply to a Situation would read all the Actions that have occurred before they are getting involved or refresh their memory by rereading these Actions i...
Cassi Loutzenhiser 20 days ago in TruBridge Client Center 0

pinning situations

I would like to be able to pin or make a list of the situations that I am keeping track of without having to search for them everytime I need to look at it.
Guest about 1 year ago in TruBridge Client Center 2 Product Owner Review

BROKEN FUNCTIONALITY AND WORKAROUNDS

Please make a page in cpsiQ with any broken functionalities and what they workarounds are, if any. Also have a flier available for us to print from this page to post for staff. I shouldn't have to put a situation in to find out there's a known pro...
Laura Colbert over 1 year ago in TruBridge Client Center 8 Already Exists

Adding ticket descriptions into TruBridge email when making support ticket

When a user creates a support ticket and they get an automated message "Automatic Trubridge situation ########" Can the description of that ticket be placed into that email subject line to read, Automatic Trubridge situation ########- Description....
Guest 4 months ago in TruBridge Client Center / TruBridge EHR - Other Topics 0

Add a section for Pending Invoices in TruBride Client Center

In the TruBride Client Center web portal, there is a bill pay option. However, having a section for pending invoices would help us review and address outstanding invoices more effectively.
Guest 4 months ago in TruBridge Client Center 0

Flag support tickets

It would be nice to be able to pin or flag tickets that have been open a long period of time at the top instead of having to search for them.
Guest over 1 year ago in TruBridge Client Center 0 Product Owner Review

Release notes downloadable to Excel

Please make the release notes available in Excel. Our users typically will not read thru 20+ pages of release notes, so we redo them in Excel in a high-level summary then sort by Clinical or Financial, then by area (like Provider, Nursing, Pharmac...
Guest about 1 year ago in TruBridge Client Center 0 Product Owner Review

Provide a status page for all CPSI services

All major service providers have something more or less like a status page (e.g. Apple, Google, Twitter, Facebook, and even small companies like Panic). There are many different options for implementing status pages (e.g., Atlassian, Better Stack,...
Paul Hendrix over 1 year ago in TruBridge Client Center 0 Product Owner Review

Make Situation Status more visible on tickets or automated email updates

The automated email updates are one of the most useful tools to track the progress of our tickets and nothing brings more joy than seeing our issue resolved and the ticket closed. However, when we receive an update that says "Situation Status Chan...
Maryanne B 8 months ago in TruBridge Client Center 0

CPSI employees should use myCPSI only for SITs

A CPSI employee verified that they review situations in their internal system instead of myCPSI. By not "dog fooding" their own product, they will be blind to inefficiencies that their users experience while using myCPSI. For example, apparently f...
Paul Hendrix about 1 year ago in TruBridge Client Center 7 Product Owner Review