Dream Factory by TruBridge Ideas Portal
ADD A NEW IDEA

TruBridge Client Center

Showing 30

Trubridge support

Wish we could see other facilities situations if we get approve from them to add. That way maybe if we are having the same problem we could comment, or read how to resolve the issue. We need some way for all the facilities that have Tribridge to k...
Kiley McNemar 7 days ago in TruBridge Client Center 0

Board that tells what departments are ready to use WC instead of TUX

With Web Client constantly getting patch upgrades, which departments are completely ready to use Web Client. Could there be a board that would let us know which departments have complete and ready screens? It is very hard to encourage use of WC wh...
Amy Miller about 2 months ago in TruBridge Client Center 2

Add situation number to situation print option

We now have the option to print all current actions on a situation which is great, it allows us to print a hard copy or print/save to a PDF and it also outputs the same data to a new browser tab (at least it does for me). But one glaring omission ...
Pam Steele 27 days ago in TruBridge Client Center 0

pinning situations

I would like to be able to pin or make a list of the situations that I am keeping track of without having to search for them everytime I need to look at it.
Guest over 1 year ago in TruBridge Client Center 2 Product Owner Review

Support Situations > TruBridge employee read all actions before responding

It would be super helpful for your customers/clients if the TruBridge employee who is about to reply to a Situation would read all the Actions that have occurred before they are getting involved or refresh their memory by rereading these Actions i...
Cassi Loutzenhiser 4 months ago in TruBridge Client Center 0

BROKEN FUNCTIONALITY AND WORKAROUNDS

Please make a page in cpsiQ with any broken functionalities and what they workarounds are, if any. Also have a flier available for us to print from this page to post for staff. I shouldn't have to put a situation in to find out there's a known pro...
Laura Colbert over 1 year ago in TruBridge Client Center 8 Already Exists

Drill Down User Access to TruBridge Client Center

It would be wonderful to be able to drill down further with the access users have to other's situations. Having "Admin", "Standard" and "Limited" access still allows some users with too much access to view situations that do not pertain to them or...
Susan Stevens 3 months ago in TruBridge Client Center 1

Provide a status page for all CPSI services

All major service providers have something more or less like a status page (e.g. Apple, Google, Twitter, Facebook, and even small companies like Panic). There are many different options for implementing status pages (e.g., Atlassian, Better Stack,...
Paul Hendrix almost 2 years ago in TruBridge Client Center 0 Product Owner Review

Flag support tickets

It would be nice to be able to pin or flag tickets that have been open a long period of time at the top instead of having to search for them.
Guest almost 2 years ago in TruBridge Client Center 0 Product Owner Review

Make Situation Status more visible on tickets or automated email updates

The automated email updates are one of the most useful tools to track the progress of our tickets and nothing brings more joy than seeing our issue resolved and the ticket closed. However, when we receive an update that says "Situation Status Chan...
Maryanne B 12 months ago in TruBridge Client Center 0