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TruBridge Client Center

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TruBridge Client Center Support categories make sense or be clearer

We need the TruBridge Client Center Support page Create New Situation "categories" to be easier to understand or we need more options or something. I've taken to ctrl+F through the pdf of TruBridge Client Center Support User Guide to attempt to fi...
Cassi Loutzenhiser 26 days ago in TruBridge Client Center 2

Board that tells what departments are ready to use WC instead of TUX

With Web Client constantly getting patch upgrades, which departments are completely ready to use Web Client. Could there be a board that would let us know which departments have complete and ready screens? It is very hard to encourage use of WC wh...
Amy Miller 4 months ago in TruBridge Client Center 2

High priority or critical Situations

There needs to be a way to mark Situations has high priority or critical or something to get someone to look at it IMMEDIATELY because if I call in a Situation all that person does is create a Situation on the support portal for me and calling doe...
Cassi Loutzenhiser about 2 months ago in TruBridge Client Center 1

pinning situations

I would like to be able to pin or make a list of the situations that I am keeping track of without having to search for them everytime I need to look at it.
Guest over 1 year ago in TruBridge Client Center 2 Product Owner Review

Trubridge support

Wish we could see other facilities situations if we get approve from them to add. That way maybe if we are having the same problem we could comment, or read how to resolve the issue. We need some way for all the facilities that have Tribridge to k...
Kiley McNemar 2 months ago in TruBridge Client Center 1

BROKEN FUNCTIONALITY AND WORKAROUNDS

Please make a page in cpsiQ with any broken functionalities and what they workarounds are, if any. Also have a flier available for us to print from this page to post for staff. I shouldn't have to put a situation in to find out there's a known pro...
Laura Colbert over 1 year ago in TruBridge Client Center 8 Already Exists

Add situation number to situation print option

We now have the option to print all current actions on a situation which is great, it allows us to print a hard copy or print/save to a PDF and it also outputs the same data to a new browser tab (at least it does for me). But one glaring omission ...
Pam Steele 3 months ago in TruBridge Client Center 0

Support Situations > TruBridge employee read all actions before responding

It would be super helpful for your customers/clients if the TruBridge employee who is about to reply to a Situation would read all the Actions that have occurred before they are getting involved or refresh their memory by rereading these Actions i...
Cassi Loutzenhiser 6 months ago in TruBridge Client Center 0

Provide a status page for all CPSI services

All major service providers have something more or less like a status page (e.g. Apple, Google, Twitter, Facebook, and even small companies like Panic). There are many different options for implementing status pages (e.g., Atlassian, Better Stack,...
Paul Hendrix about 2 years ago in TruBridge Client Center 0 Product Owner Review

Flag support tickets

It would be nice to be able to pin or flag tickets that have been open a long period of time at the top instead of having to search for them.
Guest about 2 years ago in TruBridge Client Center 0 Product Owner Review