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Communication Center

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Incoming document routing automation

Automate inbound faxed documents with as minimal staff interaction as possible. Automatically attach inbound faxed test results that are completed at an outside provider to the provider order and auto attach provider referral notes to the patient ...
Michelle Brinkley over 3 years ago in Communication Center 1 Open for Comment

Tab through Comm Center Mailbox message

So if you compose a message in Comm Center Mailbox, you enter the To: info, then Subject, then pick a patient, I always TAB between these fields, then I always TAB to the text box when I'm sending a message. Except in Mailbox this is not efficient...
Laura Colbert over 1 year ago in Communication Center 2

Faxing in Communication Center needs to allow you to save a fax that you are sending to a patient's chart.

When we send a fax through Faxage/Communication Center, there needs to be a way that the fax can be saved to the patient's chart along with the confirmation that the fax was successful. This is a huge part of medical records. We need to know what ...
Linda Pfeifle over 2 years ago in Communication Center 6 Open for Comment

Able to modify recipient list in Chart Communications Application

When sending a chart communication on a patient via the communication application I have had several providers ask to be able to create a list of all the staff members in their clinic. Currently, it defaults to Destinations associated with patient...
Sarah Jimenez over 2 years ago in Communication Center 1 Product Owner Review

Hide UBL extra for chart communication

Some users especially employed physicians have two UBLs: one for payroll and another for their provider role. It would be handy and less confusing for collaborators if they could have only one published name available for chart communication.
Michael Oberg 7 months ago in Communication Center 0

Restrict users from sending secure text to any phone number

Currently, the user can send a secure text to any cell phone by entering the phone number. The user can make a typo and accidentally send patient information to an incorrect recipient. There should be a way to restrict clinical staff from sending ...
Suby Philip almost 2 years ago in Communication Center 0 Unlikely to Implement

FAXING in THRIVE and other 3rd party options

I saw on another dream that Thrive is looking at other 3rd party vendors for faxing. We currently use UPDOX, and it has so much more functionality than Faxage. That being said, I just rolled out 6 new Faxage numbers in the last 2 months, please do...
Laura Colbert almost 2 years ago in Communication Center 2 Product Owner Review

Expand search function in Documents in Communication Center Faxing

When in the Compose Fax window, the only way to search for a document in Attach From Patient is by typing in the first letter of the document. It would be great if the search function had more capability to search, such as by typing in any 3 lette...
Maryanne B over 1 year ago in Communication Center 1 More Information Needed

Communication Center Retention Policy Settings Needed

I would like to see Communication Center have settings to allow each facility to set a retention timeframe for faxes, messages, secure texts that follows their organizational retention policy. We are a freedom of information facility and we have r...
Susan Gutjahr almost 2 years ago in Communication Center 0 Product Owner Review

Chart Communication - improvements

Honestly, if you want to do one thing that affects everyone of my clinic providers and staff on a daily basis, please consider these improvements for chart communication to speed it up: add a date range so that it doesn't load back forever. We nee...
Susan Gutjahr over 1 year ago in Communication Center 0